Internet connection troubleshooting on windows

This article is for anyone who needs to check their internet connection.

If you suspect the internet is down first check to see if you can get to any search engine and do a search there. It doesn’t matter what you search for just that you get results for what you searched for. That proves you can send and receive information.

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If you cannot do a search next try a ping test. This will vary based on the operating system.

Windows :

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Mac :

On a Mac you can use Terminal for the same thing.

On the Desktop click Go at the top and select Utilities. In Utilites click on Terminal.

Once in Terminal, you can use the same pinging of domains and IPs that you would in Windows.

If they can ping domains work then see if they have a firewall that may be blocking other internet access.

If they cannot ping IPs or domains then they will need to call their Internet Provider to check the network.

There may be a routing issue if they still can’t reach our servers. See the Routing Issues page for instructions to fix that. (link to page to be added when it is done)