How to take a Store Pickup order

This article is for anyone who needs to take an order.

Sometimes customers call in orders or request items that may not be in stock and an order has to be placed for them.

To do this ( this guide presumes the Cash Register module and drawer are already open) :

1. Go to the Cash Register module.

2. Click Start Order

3. A Delivery Method window will appear and you will need to select the Store Pickup delivery method with the drop down box.
   
   

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4. Click Select to then open the order window

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The cash register will switch to order mode. In order mode you will ring up the items in the same method as normal. Due to the items not being in front of you if they are calling the order in you will probably need to rely on the search function and typing the description of the item in. When done they can either pay then or you can click the Pay at Pickup button. A customer will have to be selected for any order. If they choose to pay while on the phone then you can click Pay and then manually enter their credit card. If they choose Pay at Pickup they can then use whatever payment they want when they arrive.

The Pick List button will let you generate a list of items to be collected to put them aside for the customer when they arrive.

After this follow your store's policy and procedure for picking, prepping, and staging orders to have the items ready for when the customer arrives to pick them up.