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If a customer wants to return an item this can be easily done. You will need to find the invoice number. It can be found on the receipt, by searching for the sale on the date, or by searching the sales history of the customer if they are registered in the system.
On the receipt, it can be found next to the line that says “Invoice:”
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All of the sales items will be brought up on the Cash Register as though it was a sale. Click You do not have to refund all items. To do a partial return click the X next to the items NOT being returned. This will remove them from the final return invoice.
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You will also want to click the pencil to mark any items that cannot be resold. A window will pop up and you will need to click Non Resalable to mark the items that cannot be resold.
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After the items not being returned and any non resalable ones have been marked, click the Refund button. It will display the Items being refunded and should prompt you about refunding to the original payment method. Some stores require that returns go to store credit which is usually done to a gift card. If returning to a credit card some cards require the card to be present to verify it is a legitimate return. Click Finish once the payment method is determined.
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