The following link will be to the Business Track website that you can use to dispute charge-backs.
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You will also notice the Bulletins tab which will provide updates from the card networks and Fiserv, system updates, and production issues. This will also house any important reminders related to inquires and disputes. It is important to review the bulletins tab regularly to stay up to date on dispute related changes in the fast paced payments industry. |
Next look at the Ques Queues Tab. The Que Queue selector allows you to select and expand specific queues to view cases and messages within that queue.
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Section 1 This is where most of the information you need to know will be. You can view the status code and the status of the case you are reviewing. Status codes include OUTSTANDING, ACCEPTED, EXPIRED, CLOSED , CREDIT ISSUED OR CHALLENGED. The Case Number is the number assigned to the dispute. If faxing or mailing any documentation it is important that this case number is on every single page. You will also see the Cardholder Member, the Chargeback Reason Code, Merchant Name, Merchant Number, MCC or Merchant Category Code, and Dispute Jurisdiction (association rules being used). You can view the Due Date which is important because all documentation must be submitted by this date. The Transaction Date indicates when the transaction was settled. The Card Product Type(Visa, Mastercard, Discover, or American Express) information is also available under Section 1. This section also shows the Chargeback amount, Transaction amount, Foreign account, and Pre Dispute information.
*The Chargeback amount and the Transaction amount can differ if only part of the amount is being disputed or if it is a foreign card that has an exchange rate.
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Section 2 provides more details about the case such as;
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The Merchant Due Date is when all documentation must be returned to merchant services to satisfy network timeframes.
*Anything received after this date may not be accepted by the issuing bank. Merchant services will send the information but the bank is not obligated to accept it past the due date listed.
The Financial Disposition Date is the date the transaction amount was requested to be pulled from your account as a result of the dispute.
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