Astro records a case everytime I ring up a can
Some offers and frequent buyer promotions through Astro are on case quantities. This guide shows you how to configure those items so a case gets sent and recorded in Astro only when you sell a case quantity.
Example Astro Offer
Some Offers and Frequent Buyer programs are on case quantities in Astro. An example of one of these is below.
In the examples above, when a customer of yours buys a case of Fussie Cat cat food, they will receive a $9 rebate, and for the Canidae, when they buy 12 cases, they get the 13th case for free. If your customers are instead receiving a $9 rebate per can or receiving a punch for each can they purchase, then that indicates that your case UPC for that item in Pinogy POS has a quantity set to 1 instead of the correct case quantity.
How do I fix the case quantity on a barcode?
The first step to correct this issue is to identify the product. Locate the product by searching for the barcode in the Products module.
Open the product and look at the barcode under the "Barcodes"” section.
In this example, the case barcode is “888641130924”. If you look to the right of the barcode, you will see that the barcode has a quantity of 1 instead of 24. Click on the barcode and click on “Manage”.
In the dialog that opens, enter the case quantity in the “Qty” field, and then press save.
This product will now only be sent to Astro when 24 of them are purchased on the same invoice, which will ensure it is recorded correctly on Astro’s side.
If you would like Pinogy to correct most of your case quantities for you, please contact Pinogy support. We will then generate a report showing you the products that will be updated, and upon receiving a confirmation from you that the changes are okay, will apply the updated case quantities to your system. This process normally takes about 1 business day.