Fixing a pet showing the wrong status.
- Daniel Gowen
This article is for anyone who has a pet that has had a status change but the status is still showing the previous status (available when sold, sold when returned, etc).
Sometimes a pet is sold but the system still shows it in it’s previous status. For example in the following image there is an invoice for the puppy being sold and it is still listed as available.
To fix this you need to go to the Cash Register module and open the invoice for the sale or return. At the bottom of the invoice there will be an Extended Actions button. Click the Extended Actions button.
Pressing this will open Pet Tracker is it not open and then it will regenerate the the sale paperwork from the time of sale and also set the status to sold.
The pet is now set to sold status.
If a pet was returned and is stuck on sold then click the Extended Actions on the Return Invoice. It will then create the paperwork and set the pet to available.