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Pinogy POS allows orders to be placed online, in store, or over the phone. After the order has been placed, an employee will need to handle the order and prepare it for whatever method the customer choose to receive the order. This is done on the Orders tab of the Cash Register module.
Click this link to jump to how to cancel an order - Cancelling an order
When an order is placed it will appear on the Order tab of the POS. The Cash Register will check for new orders every few minutes and will display a number on the orders button. This denotes that a new order has arrived and is waiting to be started.
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After being marked as completed the order can be viewed by selecting Completed from the status dropdown menu if that is not already checked. That is usually left unchecked to prevent clutter on the order screen from old orders being visible.
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Cancelling an order
If an order needs to be cancelled this can be done from the pending stage. If it turns out it needs to be canceled after this stage The , the order will need to be moved to pending with the status dropdown menu. This will prompt to be sure you want to do this and it will then reset the items picked back to 0.
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Once it is in pending it can be cancelled by using the status dropdown menu again.
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Any items that had have been picked will need to be returned to their normal location in the store. If the order was already paid the invoice will need to be returned as per a normal return in the Cash Register. If it was a Pay at Pickup the sale will be in a hold and that hold should be loaded and then cancelled in the Cash Register.
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