This article is for anyone who has a pet that was sold has had a status change but the status is still showing the previous status (available when sold, holdsold when returned, etc).
Sometimes a pet is sold but the system still shows it in it’s previous status. For example in the following image there is an invoice for the puppy being sold and it is still listed as available.
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To fix this you need to go to the Cash Register module and open the invoice for the sale or return. At the bottom of the invoice there will be an Extended Actions button. Click the Extended Actions button.
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The pet is now set to sold status.
If a pet was returned and is stuck on sold then click the Extended Actions on the Return Invoice. It will then create the paperwork and set the pet to available.